Shipping & Delivery Policy

Free Shipping (U.S. Orders)

We offer free shipping on all U.S. orders of $70 or more.

Processing & Delivery

Order Processing & Delivery: 3–5 business days

Delivery Days: Monday–Saturday (excluding holidays)

Since our products are food items, we always do our best to deliver them to you as quickly and safely as possible 💛
If anything changes along the way, we'll be sure to keep you updated every step of the way!

Possible Delays

There may be occasional delays due to customs, weather, or carrier demand, especially during peak seasons.

Our products are specialty items made in small batches with limited quantities available. When inventory runs low, we recommend ordering soon to avoid missing out 💛

If your package takes a little longer than expected, we genuinely appreciate your patience and support — it means everything to us 💛

Address Accuracy

Please double-check your shipping address before placing your order.

If an address is entered incorrectly and causes a delay, return, or lost package, we may not be able to take full responsibility — but please know we'll always do our very best to help you every step of the way 💛
We're also working on adding live support soon to make your experience even smoother!

If you notice a mistake right after placing your order, please reach out to us right away at support@frombyadgi.co — we'll do our best to update it before it ships!

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number.

A few helpful notes:

Tracking numbers are typically 13 characters long (starting and ending with a letter)

Please use the tracking number only when checking shipment status (not your order number)

If you don't receive tracking within 2 days of shipment, just reach out — we're always happy to help 💛

Our Promise to You

Your happiness means so much to us!

If your order is lost in transit or arrives damaged, we'll happily send a replacement at no extra cost.

Since our items are perishable food products, we can't accept returns once delivered or opened — unless the item arrives damaged.

Cancellation Policy

We totally understand that plans can change!

You may cancel your order anytime before it ships. Once an order has shipped, we won't be able to process cancellations or refunds.

Our products are sourced in limited quantities and made with care, so we truly appreciate your love, patience, and support for small-batch goods 💛

Important Notes

Free or promotional items are not eligible for refunds

If a free item arrives damaged or is missing, just let us know within 7 days of delivery and we'll take care of you

We're Here for You!

Have questions? Need help? Want an update on your order?
We love hearing from you 💛

📧 support@frombyadgi.co

We typically respond within 2 business days