FAQ's
Orders
How do I know if my order is confirmed?
You will receive an order confirmation email within a few minutes of placing your order. If you do not see it, please check your spam or promotions folder. Still nothing? Email us at support@frombyadgi.co and we will confirm it for you.
Can I change my shipping address after placing an order?
Yes, as long as your order has not shipped yet. Email support@frombyadgi.co with your order number and the correct address as soon as possible, and we will update it before it leaves us. Once a package is with the carrier, we are no longer able to reroute it.
Can I cancel my order?
Yes. Email support@frombyadgi.co with your order number before your order ships and we will cancel it and refund you in full. If it has already shipped, our 30-day return policy below has you covered.
How do I track my order?
As soon as your order ships, you will receive a shipping confirmation email with your tracking number. Please use the tracking number (not your order number) when checking the status. If you have not received tracking within 2 days of shipment, email support@frombyadgi.co and we will look into it right away.
Shipping & Returns
Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders of $36 or more.
How long will it take to receive my order?
Orders are processed and delivered within 3 to 5 business days, with carrier deliveries Monday through Saturday (excluding holidays). Occasional delays can happen due to weather or carrier demand, especially during peak seasons. If your package is taking longer than expected, email support@frombyadgi.co and we will check on it for you.
Do you ship internationally?
Not yet. We currently ship within the United States only. If you are outside the U.S. and would like to order, email support@frombyadgi.co and let us know where you are. We would love to hear where we should ship next.
What is your return policy?
We want you to love your spices. If something is not right, email support@frombyadgi.co within 30 days of delivery with your order number and we will make it right with a replacement or a full refund, your choice. Items should be unopened and in their original packaging (sealed food safety rules). Return shipping is on us: we will email you a prepaid label. Refunds go back to your original payment method and typically take 3 to 5 business days after we receive your return.
Our Spices
Are your spices lab tested?
Yes. Every batch is tested by an independent, accredited laboratory for heavy metals, pesticide residues, mycotoxins, and microbiological safety. We publish the results on our Lab Results page so you can see exactly what is in your spice, and what is not.
Where do your spices come from?
Our spices come from Karnataka, India, including our signature Byadgi chilies from the Byadgi region, prized for their deep red color and gentle, warming heat. We work in small batches so your spices arrive fresh and full of flavor.
How should I store my spices?
Keep them sealed in their pouch or in an airtight container, stored in a cool, dry place away from direct sunlight and heat (not above the stove). For the best flavor and color, use within 6 to 12 months of opening.